Terms & Conditions

Last Updated: 31 October 2026

1. Introduction

Welcome to Sher-e-Punjab. These Terms & Conditions govern your use of our website and the services offered through it.

By accessing or using our website, you agree to these terms. If you do not agree with them, please do not use the website.

2. About Sher-e-Punjab

Business Name: Sher-e-Punjab
Address: Rote Straße 11, 37073 Göttingen, Germany
Phone: +49 551 90047705
Email: Sher-e-Punjab.restaurant26@gmail.com

3. Use of Our Website

You agree to use our website only for lawful purposes. You must not:

Use the website in any way that violates applicable laws.
Attempt to damage, disrupt or gain unauthorized access to the website.
Submit false, misleading or inaccurate information.
Use our website in a way that affects its availability or security.

We reserve the right to restrict access to our website if these terms are violated.

4. Menu and Food Information

We make reasonable efforts to ensure that menu descriptions, food images, ingredients and prices displayed on our website are accurate and up to date.

However:

Food images are for illustrative purposes and actual presentation may vary.
Menu items and availability may change without prior notice.
Ingredients and preparation methods may vary.
Customers with food allergies or dietary requirements should contact us before placing an order.

Please inform our staff about any allergies or special dietary requirements before ordering.

5. Restaurant Services and Online Orders

Sher-e-Punjab offers the following services:

Dine-in: Customers can visit our restaurant and enjoy their meals on the premises.
Takeaway: Customers can place food orders and collect them directly from the restaurant.
Home Delivery: Customers can order food for delivery to eligible locations, subject to availability and applicable delivery charges.

Customers may place takeaway and delivery orders through the online ordering system available on our website or through other ordering methods offered by the restaurant.

When placing an order, customers are responsible for providing accurate contact, delivery and order information.

An order is subject to acceptance and confirmation by the restaurant. If an item is unavailable or an order cannot be fulfilled, we will contact the customer using the details provided.

6. Table Reservations

Customers may request table reservations through the online reservation system available on our website or by contacting the restaurant directly.

The reservation system is managed by Sher-e-Punjab.

Customers may be asked to provide information such as their name, contact details, preferred date, time and number of guests to process their reservation.

A reservation is confirmed only after confirmation through the reservation system or directly by the restaurant.

If you need to cancel or change a reservation, please contact us as soon as possible.

7. Prices and Payments

All prices displayed on our website are subject to change.

The applicable price and available payment methods will be communicated during the ordering process or by the restaurant.

Any applicable delivery charges or additional fees will be communicated before an order is completed.

Delivery Areas, Minimum Order Values and Delivery Charges

Home delivery is available depending on the customer's delivery location. Minimum order values and delivery charges are calculated according to the distance from the restaurant.

Delivery Distance	Minimum Order Value	Delivery Charge
0–2.5 km	€10	-
2.5–4 km	€15	€1
4–7 km	€25	€2
7–10 km	€35	€2.50
10–20 km	€50	€3.50

Orders must meet the applicable minimum order value to qualify for home delivery. Delivery charges will be displayed or communicated to customers before the order is confirmed.

The following payment methods are accepted:

Cash payment
Card payments
PayPal

8. Cancellations and Refunds

Customers may cancel their order free of charge as long as the order has not yet been accepted or preparation has not started.
Once preparation has started, cancellation is generally no longer possible.
For incorrect, incomplete, or defective orders, customers should contact us immediately.
For valid complaints, we may offer a replacement or refund, depending on the situation.
If an order cannot be delivered due to our fault, the customer will receive a refund of the amount already paid.
Refunds are generally issued through the original payment method.

9. Allergies and Dietary Requirements

Although we take care when preparing food, our kitchen may handle ingredients that contain common allergens.

Customers should inform the restaurant about allergies or dietary requirements before ordering.

We cannot guarantee that any dish is completely free from traces of allergens unless this has been specifically confirmed by the restaurant.

10. Third-Party Links and Services

Our website may contain links to third-party websites, including social media platforms and other external websites.

These external services may operate under their own terms and conditions and privacy policies. Sher-e-Punjab is not responsible for the content or policies of external websites that we do not control.

11. Intellectual Property

All website content, including text, photographs, logos, graphics and designs, belongs to Sher-e-Punjab or its respective rights holders, unless otherwise stated.

You may not copy, reproduce, distribute or use this content for commercial purposes without prior written permission.

12. Website Availability

We aim to keep our website available and functioning properly. However, we cannot guarantee uninterrupted access.

We reserve the right to update, modify, suspend or discontinue any part of the website when necessary.

13. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is not permitted under applicable law.

We are not responsible for temporary website interruptions caused by technical issues beyond our reasonable control.

14. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services, website or legal requirements.

The updated version will be published on this page with the revised date.

15. Applicable Law

These Terms & Conditions are governed by the laws of the Federal Republic of Germany, subject to mandatory consumer protection provisions that may apply.

16. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Sher-e-Punjab
Rote Straße 11, 37073 Göttingen, Germany
Email: Sher-e-Punjab.restaurant26@gmail.com
Phone: +49 551 90047705